Last updated July 2025

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At FreshLet, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

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1. What Data We Collect

 

From Clients:

• Full name

• Email address

• Phone number

• Full property address (street name, postcode and access instructions)

• Service selections, add-ons, bundles and booking preferences

• Booking details (types of clean, extra rooms, preferred date/time, labour-time requirements)

• Feedback, complaints or communication messages

• Marketing preferences (optional)

 

From Cleaners:

• Full name

• Email address

• Phone number

• Home address 

• Cleaning experience, availability and service types offered

• ID documents (required for identity and right-to-work verification)

• Right-to-work documentation (passport, driving licence, BRP etc.)

• DBS certificate (optional)

• Proof of insurance (optional)

• Bank details for invoice payments

 

2. How We Use Your Data

We use your data to:

• Process and manage booking requests

• Match clients with suitable self-employed cleaners

• Share necessary booking details with your assigned cleaner(s)

• Assess and adjust labour time where required

• Provide booking confirmations and receipts through our secure online booking and payment provider

• Communicate regarding appointments, updates, enquiries or complaints

• Maintain safety, fraud prevention and quality standards

• Improve our platform and services

• Send marketing updates (only if you have opted in; consent may be withdrawn at any time)

 

Information shared with cleaners:

Assigned cleaner(s) receive only the information required to complete your booking, including: first name, address, access instructions, service details, tasks, add-ons and bundles. Payment information is never shared with cleaners.

We never sell or share your data for marketing.

 

3. Where Your Data Is Stored

Your data may be stored securely in the following:

• Our secure online website booking/payment provider (Wix)

• Zoho Mail/ Calendar (email communication)

• Google Sheets, Microsoft packages (including OneDrive, SharePoint)

• WhatsApp messages (end-to-end encrypted communication)

• In-person or phone conversations where necessary

These platforms have their own privacy and security standards. Some data may be processed outside the UK under UK GDPR safeguards such as Standard Contractual Clauses.

4. Who Has Access to Your Data

• Only authorised FreshLet admin team members have full access to your data.

• Cleaner(s) assigned to a booking receive only the information required to perform the service.

• If more than one cleaner attends, your details may be shared with both.

• FreshLet never receives or stores your full card details.

• We use two-factor authentication, secure devices and strong password protection.

5. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (unless legally required to retain it)

• Withdraw consent at any time (for marketing or optional data)

• Restrict or object to certain processing

To make a request, email: hello@getfreshlet.co.uk

 

6. Legal Basis for Processing

FreshLet processes data under:

• Contract – to process bookings and deliver services

• Legitimate Interests – to operate the platform, manage support and ensure safety

• Legal Obligation – accounting, fraud prevention and record-keeping

• Consent – for marketing, optional profile photos and other non-essential data

• Consent can be withdrawn at any time.

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7. Data Retention

We retain your data only as long as necessary for bookings, customer service, platform operation, fraud prevention or legal requirements. You may request deletion unless legal retention rules apply.

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8. Cookies

Our website may use cookies to improve your experience. Wix may automatically set essential functional cookies required for site security and performance. We do not use cookies for advertising or tracking.

 

9. Communication & WhatsApp Use

FreshLet may contact clients and cleaners via email, phone, SMS or WhatsApp (end-to-end encrypted). WhatsApp is a third-party service and has its own privacy policy.

 

10. Updates

We may update this Privacy Policy as our platform evolves. Changes will be posted on this page and will be effective from the date of posting.

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11. Contact Us

For questions about this policy or your data: hello@getfreshlet.co.uk

 

FreshLet – Based in Iver and serving the surrounding areas.