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FreshLet Privacy Policy

Last updated: July 2025

At FreshLet, we take your privacy seriously. This policy explains how we collect, use, store, and protect your personal data when you use our services or visit our website.

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1. Who We Are

FreshLet is a local cleaning platform based in Iver, UK. We connect clients with self-employed cleaners for eco, standard, and HostCare services.

If you have any questions, contact us at:
hello@getfreshlet.co.uk

2. What Data We Collect

From Clients:

• Name

• Email

• Phone number

• Full property address (including street name, postcode, and any relevant entry details)

• Booking preferences (type of clean, timing, notes)

• Optional feedback or messages

From Cleaners:

• Name

• Email

• Phone number

• Full home address (including street name and postcode)

• Cleaning experience and availability

• Profile picture/photo

• ID documents (e.g. for vetting)

• Proof of insurance 

3. How We Use Your Data

We use your information to:

• Match cleaners with jobs

• Communicate booking details

• Confirm payments and send receipts

• Respond to enquiries

• Improve our platform and services

• Ensure safety and quality standards

• Send marketing updates only if opted in with consent; can withdraw at any time by email or “STOP” reply.

We do not sell or share your data with third parties for marketing purposes.

4. Where Your Data Is Stored

Your data may be securely stored in:

• Zoho email (email communications)

• Google Forms (cleaner sign-up and booking forms)

• Google Sheets (job tracking and vetting status)

• Airtable/Make

• WhatsApp (direct messaging)

• In-person or phone conversations

These platforms have their own privacy and security protocols in place. Some may process data outside the UK/EU under GDPR safeguards.

5. Who Has Access to Your Info

Only the FreshLet admin team and your matched cleaner will access your data. Cleaners only receive relevant booking details; they do not receive your full personal info unless required for the job.
Strong passwords and two-factor authentication on all accounts, limited access to the authorised team only, secure cloud storage with encryption.

6. Your Rights

You have the right to:

• Access your data

• Request corrections or deletions

• Withdraw your consent at any time

• Object to processing

To make a request, contact: hello@getfreshlet.co.uk

7. Legal Basis for Processing

FreshLet processes personal data under the following lawful bases:

  • Contract – to provide the services you request, including processing booking enquiries, matching you with a suitable cleaner, and arranging payment for completed services.

  • Legal obligation – to comply with legal requirements, such as tax, accounting, and record keeping.

  • Legitimate interests – to operate and improve the FreshLet service, ensure quality and safety, provide support, and prevent fraud or misuse.

  • Consent – where you choose to opt in, such as for marketing communications or agreeing to cookies/analytics. Consent may be withdrawn at any time.

8. Data Retention

We only keep your data as long as necessary for active bookings, legal requirements, or customer service. You can request deletion at any time unless required for tax or legal reasons.

9. Cookies

We may use cookies to improve the user experience on our website. These are small files stored in your browser and are not used for tracking or advertising.

10. Updates

We may update this policy from time to time. We recommend checking this page periodically for any changes.

Questions or Concerns?
hello@getfreshlet.co.uk

FreshLet - based in Iver, proudly serving the local and surrounding areas.

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