Cleaner Terms & Conditions
FreshLet Cleaner Terms and Conditions
Effective July 2025
FreshLet is a smart local platform that connects clients with vetted, self-employed cleaners. We’re not a cleaning agency - we simply match you with trusted local professionals for flexible, hassle-free cleaning.
​By joining FreshLet, you confirm that you understand and agree to the following terms:
1. Self-Employment
• You operate as a self-employed cleaner and are responsible for your own tax, insurance, and earnings.
• FreshLet does not deduct taxes or provide employment benefits.
2. Insurance
• You must hold valid public liability insurance before accepting any jobs through the platform.
• You agree to provide proof of insurance upon request.
3. Conduct & Standards
• You agree to carry out cleans professionally, punctually, and respectfully.
• You are responsible for the quality of your work and any complaints received.
• You agree not to exchange contact details for off-platform work without permission.
4. Supplies
• You will bring your own cleaning products and equipment to every job (eco or standard, as booked).
• You agree to use only safe, approved cleaning materials.
• As part of the vetting process, you agree to provide accurate contact details, your full home address, proof of identity, and a recent profile photo. This information is handled in line with our Privacy Policy
and is only shared with clients when required for the booking.
5. Supplies
• Clients may book services as weekly, fortnightly, or one-off (depending on the clean type).
• Minimum booking times apply:
- 2 hours for Eco, Standard, and HostCare
- hour fixed for Mini Refresh
- hours minimum for Deep/End-of-Tenancy (may vary depending on the job)
• You agree to accept jobs only if you can commit to the agreed frequency and minimum booking time.
• Any changes in a client’s booking frequency (e.g. moving from fortnightly to weekly) will be confirmed with you in advance.
6. Satisfaction and Complaints
• You are responsible for the quality of your work and for resolving any client complaints related to your cleans.
• If a client reports dissatisfaction within 12 hours of the clean, FreshLet may contact you to discuss the issue and arrange a suitable follow-up (e.g. re-clean or correction).
• Any decision to provide a re-clean or refund is your responsibility as the self-employed cleaner. FreshLet does not cover the cost of re-cleans or refunds.
• Repeated complaints that remain unresolved may result in removal from the FreshLet platform.
5. Legal Basis for Processing
When applying to join the FreshLet platform, cleaners complete a vetting form. As part of this process, they are required to read the Cleaner Code of Conduct (provided as a PDF) and confirm their agreement before submitting the form. The typed name and submission serve as a digital signature, confirming both agreement to the Code of Conduct and consent to the processing of their data as outlined in this Privacy Policy.
Legal obligation: to meet tax, accounting, and legal compliance requirements.
Legitimate interest: to improve our services, ensure platform security, and prevent fraud.
​6. Job Assignments and Hours
• Some bookings may require more than one cleaner (e.g. deep cleans, end-of-tenancy, or quick turnovers).
• In these cases, the total booked hours are shared between cleaners. Example: a 6-hour booking may be completed by two cleaners working 3 hours each.
• Cleaners are always paid their agreed hourly rate for the hours they personally work.
• Client charges and FreshLet’s commission are based on the total booked hours, not the number of cleaners.
7. Payments
• Clients pay FreshLet in advance before the clean takes place.
• Payment to you is released once the clean is completed and the 12-hour client feedback period has passed, minus FreshLet’s platform fee.
• If a client raises a valid complaint within this period, payment may be paused until the matter is resolved. Any agreed refund or re-clean will be deducted from your payment.
• You’ll receive a clear breakdown of your earnings for each job
8. Communication and Bookings
• Keep communications with clients professional and clear.
• Let FreshLet know if you are delayed, unavailable, or if an issue arises.
• Ongoing and Turnover Cleans
FreshLet may match you with one-off, repeat, or ongoing cleaning arrangements, including turnover cleans for Airbnb, short-let, and estate agent properties. By accepting jobs through the platform, you agree to complete the work as described, whether for individual clients or multiple properties under ongoing agreement
9. Platform Expectations
• You must accept jobs only when available and willing to complete them to a high standard.
• You may earn badges or recognition over time based on experience and client feedback.
• Repeated complaints, lateness, or poor conduct may result in removal from the platform.